Shipping and Returns
FREE PICK UP
You can collect your order at our clinic during business hours.
You will be notified via email once your order is ready for pick up.
333 Lakeshore Rd W, Mississauga, ON L5H 1G9
BUSINESS HOURS
Monday-Friday: 9am-5pm
Saturday by requests: 10am- 3pm
SHIPPING & HANDLING
Shipping is only available in Ontario at a flat rate of $10.00 per order.
Orders will be shipped within 2 business days. Please make sure the shipping address is correct as we can’t redirect orders once they have been sent. In the case of an incorrect shipping address, additional costs will be incurred by the customer.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may occur.
Shipping to P.O. Boxes or Multiple Addresses
Orders shipped to P.O. Box addresses, rural postal codes and remote locations may take longer to arrive. Please allow additional time for orders shipped to these addresses.
Orders may only be shipped to one address. If you would like to order items that require shipping to multiple addresses, place separate orders for each address.
Taxes
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated and displayed on the Order Summary page.
RETURNS & EXCHANGES
If there is an issue with an item you’ve purchased, please get in touch with us to arrange an exchange or return. Unused or damaged items can be exchanged or returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received, it takes 2 – 3 business days for the refund to be processed and 3 – 5 business days for the refund amount to show up in your account. Refunds are contingent upon inspection of item(s) upon receipt back to The Powder Room. Shipping fees are non-refundable.
Returns should be sent to: